Metso says it continues to strengthen its footprint and proximity to customers by investing in a new service centre in Prince George, British Columbia.
British Columbia is one of the emerging mining regions in Canada and the new facility will support the growing needs of customers, primarily operating in copper and gold segments, according to the company.
Justin Ayotte, Vice President, Sales and Service, Canada, Metso, says: “The new service centre enhances our ability to deliver OEM-certified on-site inspections, turnkey service solutions and off-site repairs. Strategically located near a key mining region, it enables faster repair times, shorter turnaround and sustainability benefits by reducing transportation distances. We will also offer comprehensive field service support to better serve our customers.”
The centre will service a wide range of mining equipment from pit to port, including filters, flotation cells, grinding mills, crushers, screens, pumps and apron feeders.
With approximately €6 million ($6.68 million) invested, Metso plans to begin construction after the land acquisition is finalized, with completion expected in the second half of 2025. The new center will create jobs to skilled personnel, including service engineers and technical experts.
In late 2023, Metso announced plans to enhance customer service capabilities in North America by expanding the Mesa Service center in Arizona. This expansion will increase the repair shop area by nearly 60%. Additionally, a state-of-the-art and fully equipped training centre will be built on the same property to bridge the knowledge gap between people, equipment and operational goals in the region. Both the service centre expansion and the training centre are expected to be completed during the December quarter of 2025.
Beyond North America, Metso continued to invest in its service footprint. In March 2024, Metso inaugurated its largest Service centre globally in Karratha, Australia. The company also announced plans to expand its service center in Chile and construct a new service centre in Peru.
Metso has an extensive service center network with over 3,000 field services professionals, technical support and more than 40 service centres on six continents. The company has a service certification program and has been consistently investing in its people and service center network to enhance its customer service capabilities.
