When a rig goes down, every minute counts. For mining operators, downtime isn’t just inconvenient — it’s costly and is why MASPRO prioritises speed and quality.
The company proved just how critical fast, reliable support can be by setting a new hotshot delivery record of just 27 minutes from the initial customer call to the part being loaded onto the truck.
“It started at 10:29 am, when one of our long-time customers called with urgency: ‘We have a rig down, we need a MASPRO Cradle Assembly right now!’” the company said.
Within minutes, the MASPRO team mobilised:
10:31 am – MASPRO account manager Roxanne Bekker began coordinating with admin and operations.
10:33 am – The order was processed.
10:47 am – The Cradle Assembly was packed and ready to go.
10:56 am – The customer received confirmation: “The Cradle Assy is on its way to you.”
10:57 am – The part was loaded and rolling out.
What could have become hours of costly downtime was resolved in less than half an hour, a demonstration of MASPRO’s agility, coordination and customer-first culture.
“Hotshots like this prove our customers can count on MASPRO when the stakes are high,” said Roxanne Bekker, Regional Business Development Manager.
Setting a new standard
Unplanned downtime can cost mine sites tens of thousands of dollars per hour. MASPRO’s record response shows how fast, reliable parts supply can make a measurable difference to productivity and confidence on site.
This achievement isn’t an isolated win; it’s part of a broader strategy. In 2025, MASPRO has already recorded 42% year-to-date growth in orders received, driven by continued investment in automation, streamlined logistics, and expanded assembly capacity.
More than a record
MASPRO’s 27-minute record is more than just a number; it’s a testament to teamwork and precision under pressure. When every second matters, the company’s commitment to rapid response ensures customers stay operational, efficient, and competitive.
Ready to reduce your downtime?
Contact MASPRO today to learn how their rapid-response parts supply can keep your operation running smoothly.
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