A major part of FLS’s globalisation strategy in mining in recent years has been bolstering its mining service centres around the world in major mining hubs, and it has been making major investments lately. In its Q3 2025 results, the company said that service orders had increased by 10% organically, affirming a positive market momentum, despite a dip in project and product orders for the period.
The year-on-year increase was primarily due to a higher level of orders within upgrades & retrofits as well as professional services.
Earlier this month, an expansion of the FLS Mongolia Service Centre in Ulaanbaatar was officially inaugurated, a significant step for the company in setting new standards for technology and service within Mongolia’s large and rapidly growing mining sector.
As outlined in The Mongolian Mining Journal, which published a story based on the expansion inauguration event, the Mongolia service centre began operations in 2014 with just two employees, performing basic warehouse refurbishments. Today, it employs over 30 staff and provides more than 100 different products and services to major players in Mongolia’s mining industry. The centre is divided into two main areas: a warehouse and a service section. The service operations include metal fabrication through welding, professional-grade rubber lining, mechanical assembly, and refurbishment work.
As part of the recent expansion, both indoor and outdoor warehouse areas were enlarged, equipment capacity increased, and the workforce expanded to improve operational efficiency. New service types were introduced, and staff skills were enhanced with the successful implementation of international standards, including ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018. All personnel, including quality control specialists, are certified in Nondestructive Testing (NDT), ensuring high-quality service delivery.
Over the years, the centre has supplied equipment such as an 80 m tailing thickener to Oyu Tolgoi and Refurbishment Sumps to Energy Resources’ Ukhaa Khudag site, using fully raw rubber lining to deliver durable, high-quality service and refurbishment.
FLS CEO Mikko Keto said the service centre in Ulaanbaatar represents a major strategic step for FLS in Central Asia. “Through this facility, we can provide faster, more reliable support to our customers while developing the skills of local experts. Mongolia is becoming increasingly important in the global mining landscape, and we are proud to be part of this development.”
T. Zorigtsaikhan, Business Development Director – Mongolia, FLSmidth, commented: “Since beginning operations in Mongolia in 2010, FLSmidth has continuously collaborated with major mining companies. Through the establishment of the Service Centre and by enhancing our equipment standards, we have been able to provide more responsive and reliable services. Supporting concentrators like Oyu Tolgoi with technical assistance, professional advice, and maintenance remains a source of pride for our team.”
FLS also recently celebrated the official launch of its new FLS Mackay Service Centre in Queensland, Australia. It stated: “FLS is not new to Mackay, we have upgraded our service operations by relocating to a larger facility and strengthening our commitment to the region. Our expanded centre is close to our customers, designed to provide faster access to critical spare parts, handle major equipment rebuilds, and deliver a broader range of services to the mining industry.” It added that it serves as a hub for pumps, cyclones and valves rebuilds, sizers, centrifuges and crushers as well as local distribution and more.
In October, FLS also share a significant milestone for the FLS Training Academy at the South African Chloorkop Service Centre – which officially received accreditation from the Department of Higher Education as an assessment centre to conduct Final Trade Testing for fitters, machinists, and fitters & turners. “With this achievement, the Academy can now not only train apprentices but also award nationally recognised trade qualifications – extending our capability to include the final testing of apprentices from other companies across the region.”
An expansion of the Chloorkop, South Africa, Service Centre is already ongoing and will be completed in 2026. In addition, other expansions are underway at FLS Service Centres in Parauapebas, Brazil; and in Karaganda, Kazakhstan. New FLS Service Centres are also being opened in Accra, Ghana; Surabaja, Indonesia; and Dammam, Saudi Arabia.
