LOS ANGELES & BELMONT, Calif.–(BUSINESS WIRE)–ChargerHelp, a pioneer in EV charger reliability, has partnered with Epic Charging, a leading EV charging software provider, to launch the industry’s first fully integrated operations and maintenance (O&M) management solution. This collaboration marks a major step toward solving one of the EV industry’s most pressing challenges: charger downtime.
In Q4 2024, J.D. Power reported that 1 in 5 EV drivers were unable to complete a charge at public stations due to outages, hardware malfunctions, or payment system failures. With California proposing new regulations to penalize excessive charger downtime, the pressure on operators to maintain uptime and the need for transparency increases rapidly.
The new solution combines the remote diagnostic and field service dispatch capabilities of EMPWR, ChargerHelp’s proprietary O&M technology platform, with Epic Charging’s charge point management system (CPMS). Users can access a unified interface for service intervention request, tracking, and resolution, with service data automatically synced via API with between EMPWR and Epic Charging as well as with third-party platforms including Zendesk and HubSpot. These capabilities allow charger hosts and operators to manage service interventions directly within the Epic dashboard, saving time and optimizing the response process for higher uptime.
“The future of EV charging depends on reliability,” said Kameale Terry, CEO of ChargerHelp. “That’s why our partnership with Epic Charging means so much. Together, we’ve created a seamless, integrated system that brings CPMS, ticketing, diagnostics, and dispatch under one roof—something this industry has needed for a long time. After five years of working alongside technicians and customers, we’ve seen how fragmented systems slow us down. This collaboration isn’t just about technology—it’s about building trust, setting a higher standard, and showing what’s possible when we lead with intention. I’m deeply proud of our team and grateful for the shared vision we’ve found in Epic.”
The integration introduces powerful functionality for site hosts and operators:
- A centralized view of service data to manage requests and access complete maintenance history by charger and location
- Real-time sync with EMPWR O&M data, providing granular detail including in-field dispatch status
- Robust charger data and controls integrations that enable efficient diagnostics, remote resets, and marking chargers out of order without switching between platforms
- Multi-tenant support for large portfolios and distributed teams
- Advanced reporting tools and export features for compliance and internal tracking
“We’ve heard from customers again and again: uptime is their #1 concern,” said Michael Bakunin, CEO of Epic Charging. “This partnership with ChargerHelp gives our users the tools they need to resolve issues faster — and most importantly, stay ahead of what’s coming from both regulators and EV drivers.”
This partnership reflects a broader shift in the EV charging industry from simply deploying infrastructure to ensuring operational excellence, transparency, and long-term reliability. Reliability is only attainable through collaboration across the ecosystem; this partnership demonstrates ChargerHelp’s and Epic Charging’s commitment to putting customers first.
About ChargerHelp
ChargerHelp, is a service technology company on a mission to improve the reliability and uptime of electric vehicle charging stations across the U.S. ChargerHelp’s groundbreaking Reliability as a Service (RaaS) model is fueled by EMPWR, its proprietary diagnostic and maintenance platform, that processes real-time data across tens of thousands of data points to proactively reduce downtime by addressing issues at their root. For more information visit www.chargerhelp.com.
About Epic Charging
Epic Charging is a Silicon Valley-based B2B SaaS company on a mission to become the world’s leading EV charging software provider by elevating customer experience, reliability, and scale. Its open protocol (OCPP) Charge Point Management System (CPMS) is specifically designed to address the industry’s most pressing challenges — including uptime, transparency, and profitability. Epic delivers seamless interoperability with major EV charger manufacturers and an intuitive user experience for fleets, businesses, and municipalities. For more information, visit www.epiccharging.com.
Contacts
ChargerHelp
For media inquiries, please contact media@chargerhelp.com.
Epic Charging
For media inquiries, please contact info@epiccharging.com.
