Top-tier customer service

National Plastics and Rubber has expanded with a new supply centre in WA.

National Plastics and Rubber is boosting its customer service and product availability with the opening of a new supply centre in Western Australia.

The company is committed to providing high-quality, Australian-manufactured solutions to the mining and heavy equipment industries, with an emphasis on safety, productivity, and timely support.

The new supply centre will offer multiple benefits including reduced lead times, improved product availability, and enhanced technical support.

Speaking to Australian Mining, National Plastics and Rubber general manager Peter Georgiou shared insights into the motivations behind this expansion and the advantages it will bring to both the company and its clients.

The decision to open a supply centre in WA was driven by the need to get closer to customers, specifically those in the mining industry.

“National Plastics is really about solutions to the industry, so being closer to our WA customers gives us that access as well as a more transparent and streamlined service,” Georgiou said.

The new supply centre will enable the company to respond faster to client needs, reduce downtime, and ultimately improve the operational efficiency of the mines National Plastics serves.

“It’s about being closer to WA miners, improving response times both technically and in supply,” Georgiou said.

“We can find out what the customer’s needs are and what they need to have improved, so then we can go design and manufacture those products to fix those problems and improve their productivity and safety.”

This expansion aligns perfectly with National Plastics’ broader strategy of delivering Australian-manufactured solutions efficiently.

By being on the ground in WA, the company can better understand the evolving needs of its clients, particularly when it comes to product design and innovation.

This means more opportunities for feedback on its products, enabling the company to optimise designs and address specific operational challenges.

The Stacko blocks are lighter and stronger than traditional methods.
Image: National Plastics & Rubber

A direct line of communication will ensure products can be continually improved based on real-world applications and client feedback.

WA’s vibrant mining sector, especially in the Pilbara region, also represents a significant market for National Plastics’ products, including its innovative Stacko blocks.

Stacko blocks offer a lightweight and versatile alternative to traditional cribbing solutions, such as timber.

“They’re manufactured from high-quality, UV-stabilised materials, which means they last longer,” Georgiou said.

“Compared to traditional cribbing solutions, they are load rated, can handle a good amount of weight, and are interlocking, so it means you’re not getting movement when the blocks have heavy equipment put on them.

“The blocks are also lightweight, making it safer from a workplace perspective, as workers don’t have to lift heavy timber which can be 30 per cent heavier than a Stacko block itself.”

Another key benefit of National Plastics’ new supply centre is the ability to reduce lead times for product delivery and with stock now available locally, the company can ensure products are delivered promptly.

“By holding stock in WA and having expertise in the state, we can minimise downtime and keep the mines operating more efficiently,” Georgiou said.

“We can also reach South Australia from WA if needed, so it’s a strategic location for both WA and other regions.”

The Stacko blocks’ durability not only enhances safety on-site but also reduces environmental impact, as fewer replacements are needed over the product’s lifetime.

Sustainability is a core focus for National Plastics, and by reducing the need for frequent replacements, the company is helping clients lower their overall material usage and reduce waste.

While the WA expansion is a significant step for National Plastics in serving its Australian mining clients, it is also part of a broader global strategy.

By positioning itself closer to its customers, the company is not only improving service delivery but also reinforcing its commitment to safety, innovation, and sustainability.

For WA miners, this means faster access to essential products and a continued focus on boosting operational efficiency through high-quality, Australian-manufactured solutions.