Supagas, a leading Australian LPG (liquefied petroleum gas) and industrial gas provider, sets itself apart with a strong customer-centric ethos embodied in its slogan “yes we can”.
This commitment is reflected in its consistently high customer satisfaction ratings, earning them consecutive Canstar Blue awards for being the top LPG supplier for customer satisfaction over four years.
Supagas managing director Erol Arican captured the essence of the company’s approach.
“What makes us different is considering what we can do, as opposed to what’s not possible or difficult, and it’s finding a way to make things happen,” Arican said.
Supagas national bulk industrial gas manager David Petroff described how the company’s ethos drives it to push boundaries.
“The ‘Yes we can’ ethos reflects our dedication to going the extra mile for our customers,” Petroff said.
“Although some tasks may not be easy at first, with a bit of extra effort, we can achieve results that initially seem out of reach.”
Supagas’ approach to more challenging projects is best described by Supagas bulk LPG business development manager John Scanu.
“Where other companies walk away from a project, Supagas steps up to the plate,” Scanu said.
Scanu’s words underscore Supagas’ readiness to embrace challenges and provide sustainable, safe solutions.
“‘Yes we can’ means delivering exceptional customer service to all of our customers,” Supagas national residential manager for LPG Sarah Smith said of the company’s customer service.
“It’s crucial not only to ensure they receive gas when they need it but also to make sure their locations are safe and compliant for both our customers and delivery drivers.”
This commitment to flexibility and safety ensures Supagas meets customer needs efficiently.
“We will go above and beyond what our competitors will do as long as we are staying well and truly within the requirements of the safety and compliance structure that our process adheres to,” Supagas national compliance manager for LPG Paul Gordon said of how the company’s ethos links to compliance and safety.
Gordon’s statement reflects a rigorous adherence to safety standards while striving to satisfy customer demands.
These team insights illustrate how the ‘yes we can’ ethos permeates every facet of Supagas’ operations, aligning with expectations for reliability, transparency, and exceptional service.
This not only enhances customer satisfaction but also solidifies Supagas as a leader in the LPG, industrial and specialty gas markets.
For further details on their commitment to excellence and to explore their services, please visit Supagas’ website.
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